Books I enjoyed reading
User Design Focused
Its more likely the products fault than yours.
It's likely that no one experiences a product the way you expect.
Products adopt the hook model so you don't forget about them.
Most of everything in this world is a shape.
Helps you accept the reality that there may not be an absolute answers to your problems.
Pitching involves a battling figurative "frames" that compete with your content.
Don't wait until your organization gives you something to market/sell.
Encourages you to think outside of the box.